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Warranty

A. Warranty on hockeysticks

B. Warranty on all materials other than hockey sticks

 

A. Warranty on hockeysticks

2 month warranty

Did you buy a new senior hockey stick, but it broke after a short time? That is annoying, but it happens sometimes. A stick is pure manual labor and there can sometimes be a blister or a thinner spot in the stick. However, you will notice this very quickly. As a rule, material defects occur after a very short time. The manufacturers therefore give a 2-month warranty on hockey sticks, as long as it is a clear manufacturing fault. This period starts with delivery / invoicing. Do not continue to play with a stick that you think is wrong. Once broken it is difficult to make an assessment.

 

Wooden sticks and indoor sticks have no guarantee.

 

When can you not claim a guarantee?

  • Damage in places that you are not allowed to play with, for example the convex side of your stick.
  • Impact of another stick.
  • Backhand damage. This part of the stick is often extra reinforced but there is no guarantee for this.
  • No or poor care / treatment of the stick (eg anger attack on the goal post)
  • Natural wear (eg pieces of varnish that go off because you use your stick)
  • Incorrect application (children's sticks are intended for children only ... ..)

 

Wear is not a material defect

Due to the nature of the 'hockey' game, hockey sticks are subject to high wear and tear: You train 1-3 times a week, play a match at the weekend. Your stick is used a lot and gets many blows, you dribble, you stop balls that arrive at high speed, you bump into other sticks …… .. As hockey players we ask quite a lot from our sticks. Some artificial grass pitches are even filled with sand, which leads to extra wear. It is not unusual for a stick to be "used up" after a season.

So if you think that your stick has a material defect and you have a claim for replacement, we would be happy to check that for you. In our salesteam we have hockey players who play regularly themselves. They will assess your application together with the producer. So if there really is a material error, we provide a suitable solution.

 

These are the guidelines and our extra service for you:

  • 1st and 2nd month after purchase - factory warranty subject to the above exclusions. Both we and the manufacturer cannot see whether you have purchased the stick and have only started using it after months. To maintain a clear line, the purchase date is the start date of the warranty. We do not pay money back, you will get the same stick or if it is no longer available, an equivalent stick as a replacement. Therefore always keep your proof of purchase. We cannot do anything for you without this proof.
  • 3rd to 6th month after purchase - The warranty has expired. We  will check your stick to see if a material error could be the cause. If that were the case, then unfortunately we can no longer fall back on the producer, but we at Hockeypoint will reimburse you out of leniency 40% of the purchase price as a discount on a new stick. Therefore always keep your proof of purchase. We cannot do anything for you without this proof. We do not pay money back. With wear as described above, we can unfortunately not mean anything for you.
  • 7 to 10 months after purchase , Here too our team checks your stick. A possible bubble is also recognizable after those months.  Despite the fact that we can no longer hold the manufacturer liable, in this case we however will reimburse you for a maximum of 20% of the purchase price as a discount on a new stick. We do not pay money back. Therefore always keep your proof of purchase. We cannot do anything for you without this proof.

The assessment process can take 5 to 10 business days.Sometimes the manufacturer asks if you could send the stick for assessment if for example the photos do not provide the desired clarity. Please note; do not send us your stick unless we or the manufacturer ask this of you.

 

Important to know:

Many hockey players believe that an expensive stick will automatically last longer than a cheaper model. But that is definitely a wrong assumption!

The price difference is due to the material or technology that is used in the stick. More expensive sticks have a higher proportion of higher quality materials such as carbon, aramid or dyneema compared to cheaper sticks. Carbon is a very stiff material and ensures that you hit harder but does not make the stick more durable or unbreakable. A 100% stick will actually break even faster than a 50% stick.

Conclusion: more expensive sticks offer higher performance for the price but are not necessarily unbreakable and more durable.

 

B. Warranty on all materials other than hockey sticks

 

As a rule, that is 2 months on textiles, shoes and accessories, but every brand has its own guarantee regulations.

It is therefore not easy to give a clear answer here. Therefore, always contact our customer service. Preferably via your account in our shop where you create a so-called ' ticket '. In this way we immediately receive all the information about your order and our employees can talk to you quickly. If you do not, you can send an email to customer [email protected] with clear photos of the item and the defect. Remember to provide the mail with your personal information and order number to prevent unnecessary waiting and searching.

If you do not submit your request through the ticket system but by e-mail, it can take 48 hours before we can give you an answer.

 

When can you not claim a guarantee?

  • A zipper is not covered by any brand unless there is a demonstrable manufacturing defect.
  • Hooks in clothing after you have stuck to a bush or fence, for example.
  • No or poor care / treatment of clothing or shoes. Wet shoes, for example, tear very quickly. You could prevent this with a so-called Shoefresh .
  • Sand in a zipper or sand in Velcro ensure a much lesser effect and is no guarantee.
  • Natural wear (heels or knobs wear very quickly on artificial grass pitches).
  • Hockey shoes with a worndownheel. If you step out of your shoes without loosening the laces, a manufacturer can make a shoe that is as strong as possible but nothing can withstand this. This is not a guarantee!
  • A bitten down mouthguard or a mouthguard that you have left in hot water for too long when 'modeling'
  • Sanding areas on hockey bags.
  • Torn socks after pulling the ticket away. TIP: cut the string and you have no damage to the socks.

 

Wear is not a material defect

Due to the nature of the 'hockey' game, hockey gear is subject to higher wear than other gear: You train 1-3 times a week and play a match at the weekend. Your things are mostly in a heap in the dugout, get wet, dry at home without good ventilation and chafing over the artificial grass that is often also filled with sand …… .. As hockey players we have high demands on our gear. 

It is not unusual for hockey gear to be "used up" after a season.

So if you think you have a material defect and you have a claim for replacement, we would be happy to check that for you. In our salesteam we have hockey players that play regularly and they will assess your application together with the producer. So if there really is a material error, you will of course receive a replacement within the guidelines of that manufacturer.

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